Customer Service Archive

How Forever Smokes Works
Unboxing:

The first thing you should do upon unboxing your Forever Smokes electronic cigarette is to make sure that it includes all of the following items:

-1 patented e-cig pack in the color you have ordered it and matching the color of all the other components included:

-2 lithium ion batteries

-1 Forever Smokes atomizer

-5 free medium strength Original Tobacco flavor refill cartridges

-2 Chargers (1 Wall, 1 USB)

It goes without saying that after this preliminary investigation and upon verifying that every item is present, you should immediately read through the instruction manual that comes supplied with your starter kit. This will inform you how to use and care for the parts of you e-cig in order to maximize its life span.

Setup

After having read the instruction manual the first thing you should do is charge at least on of your e-cig batteries in order to test your Forever Smokes electronic cigarette for the first time. You can charge both at the same time but using the wall charger for one and the USB connector for the other one.

With your batteries now fully charged you can now assemble your e-cig for the first time. The Forever Smokes electronic cigarette comes partially assembled with a dummy refill attached to the atomizer, unscrew this empty refill and replace it with a new one from the refill pack that came supplied. Once this is done, attach a fully charged e-cig battery by screwing it into the other end of the atomizer. Your Forever Smokes electronic cigarette should now be ready to use for the first time

There is no on switch to the Forever Smokes e-cig. Once the charged battery is connected to it it will be ready for use. Drawing on the end of the refill cartridge will cause the atomizer to begin vaporizing and this will cause the LED on the other end of the e-cig to light up.

E-cig pack Setup

Once you have charged your e-cig batteries you should also proceed to charge your e-cig pack for the first time. This can be done using either the wall charger or the USB connector. When the e-cig pack is charging a small bulb will light up, when it has completed charging (after about an hour) this light will turn off.

Using your e-cig pack.

With your e-cig pack’s battery fully charged you can now commence to put your refills inside it and use it as a portable charger for your e-cig. When a battery requires charging you it can be screwed into the appropriate connector inside the pack. A bulb will light when the battery is charging and it will go out when the battery is full. You can also store a fully charged battery in the pack without having it screwed into the unit.

Battery Care:

Your Forever Smokes lithium batteries have been designed to be as slim and light as possible while also being able to deliver sufficient power to the atomizer and last for a day’s worth of use. Each fully charged battery will last for around a day, or for until two refill cartridges are used up. When your battery is nearing the end of its charge the LED light on the end will flash twenty times in order to alert you to replace it. It is important that you remove batteries from their chargers (be it wall, USB or e-cig pack) once the light indicating they are charging has turned off. Leaving batteries on charge for longer will negatively affect their life span.

Refill Cartridges:

Our refill cartridges have been extensively tested in all sorts of conditions by many different individuals. On average we have found a single refill cartridge will deliver up to around 100 inhalations, this is roughly the equivalent of 8 regular tobacco cigarettes. When a refill cartridge’s vapor production is drastically reduced this means it is on the way out, when it stops producing vapor entirely it has completely run out of nicotine solution and needs to be replaced. Replacing a refill is much the same as attaching a battery to your atomizer. Refills, like batteries, screw in to the other end of the atomizer using a slightly different fixture and should be ready to produce vapor as soon as they are properly attached.

With over five years in the business Forever Smokes understands just how important your personal details are to you. We have learned that complete openness regarding every aspect of how we conduct our business is paramount to building strong enduring relationships with our customers. With this in mind we have developed a privacy policy that details our ongoing commitment to keeping all your data completely secure.

Any queries regarding our privacy policy should be sent via email to …..@forversmokes.com

This website is owned and operated by Forever Smokes

Address:

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Telephone: ————

How We Collect and Use Your Personal Information

In order to become a member of the Forever Smokes website you are required to create your own account. This may be done online or over the phone with help from one of our customer service representatives. In order to register with us you are required to supply us with your name, address, telephone number and email. These details will be used to notify you about the status of your order as it is processing and to ship your order to you once processing is complete. When completing a purchase you will be required to enter your billing information. The data we collect in the various stages of placing an order with us is used solely for the purpose of notifying, billing and shipping to our customers. We do not share any customer information with any other organizations or third party advertisers. At any time you may update your own customer information either online or over the phone, or request that it be removed from our database. In creating an account with us you agree to receive periodic notifications as to special promotions we may be running, you may also opt out of receiving these communications by contacting out customer service team either via phone or email.

Who Has Access To Your Personal Information

The only individuals who have access to the personal information you supply us with after having created an account and placed an order are our team of customer service representatives and the management. No-one else has access to our records and any access made by our employees is done so only after they have successfully logged into their own employee accounts. In this way every employee is personally responsible for ensuring the privacy of our customer base and are only permitted to access and alter this information if authorization has been given by the customer themselves.

How We Use Your Personal Information

The personal information we gather on our customers is only used to notify them of the status of their orders as and when this changes. Telephone numbers may be used in order to contact a customer directly if there is some sort of problem with an order such as declined billing information or a product being out of stock. Customers who have agreed to be notified of Forever Smokes promotions will also be notified by email as and when these promotions are launched but are entitled to opt out of receiving these emails if they do not wish to. Billing information is only used when a customer has authorized an order to be placed, either by placing it by themselves online or by calling the order in to one of our customer service representatives.

Cookies

ForeverSmokes.com uses session cookies in order to better aid navigation. Cookies are small text files stored in your browser that are typically used for authentication, storing preferences and saving shopping cart contents. These cookies are in no way related to any personally identifyable information you supply Forever Smokes with during the registration process. Forever Smokes uses both session cookies (which are deleted each and every time you close a browser) and permanent cookies (that remain even after you have finished a session and closed your browser. You can delete these permanent cookies by entering the “options” menu of your browser and following the instructions there. You may still browse our website even if your browser has cookies disabled but this with impair the use of some of the features on our website.

Other Non Personal Information

Forever Smokes, much like many other websites gathers session ID and log file information in order to optimize our website’s performance, analyze web traffic and prevent fraud. Session Ids are strings of code that enable your personal computer to better navigate our website. Your personal information is not associated with this anonymous browsing information  and is only used in cased of suspected fraud.

Affiliate Sign-up Information

Forever Smokes does collect information pertaining to prospective affiliates in order to conduct business with them. This information typically includes: sources of referral, names, addresses, telephone numbers, email addresses, dates of birth, passwords, cheques payable, minimum payouts tax IDs and social security numbers for U.S citizens.

Disclaimer

Forever Smokes is not responsible for the information gathering activities or privacy practices of any other websites that link to us or from us. The billing information collected by Forever Smokes is done so for billing and verification processes alone in order to fulfill orders placed with our website. This billing information is never used for any other reasons. Forever Smokes does however reserve the right to disclose your personally identifiable information when compelled to by law, when this disclosure is necessary in order to protect our own rights or in order to comply with court orders or any other legal proceedings issued to our website.

Site Security

Security is of paramount importance to us at Forever Smokes. In our five years of business as an online retailer this has always remained one of our top priorities and has not once been violated. Sensitive information entered into our website by customers is immediately encrypted using secure socket layer (SSL) encryption technology. Forever Smokes follows all the industry standards as far as the secure receipt and storage of  sensitive personal information goes. As this technology develops we update our website in keeping with new developing standards. However it should be borne in mind that even though we pride ourselves on the security of our site, no online security system is 100% infallible so we are unable to provide our customers with any guarantees as it its absolute security.

Future Changes To Our Privacy Statement

We reserve the right to modify or change our privacy statement at any time we deem appropriate. Please make sure you review this page frequently for changes in our privacy statement. If  any changes are made to our privacy statement we will disclose these by informing our customers by email or by posting a notice on our website urging customers to review the changes made.